At Whysual, we take your privacy seriously. This Privacy Policy explains how we collect,
use, disclose, and safeguard your information when you use our mobile application, website,
and related services.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Account information (email address, username, password)
- Profile information (name, profile picture, preferences)
- Your goals, journeys, and tasks that you create within the app
- Communication data (support inquiries, feedback)
- Payment information (processed securely through third-party payment providers)
Automatically Collected Information
When you use Whysual, we automatically collect:
- Usage data (features used, interaction patterns, time spent)
- Device information (device type, operating system, app version)
- AI credit consumption and transaction history
- Sync and offline data (when you sync your journeys across devices)
- Crash reports and error logs for app improvement
- Analytics data through third-party services
Your Goal and Journey Data
Important: Your goals, journeys, tasks, and dependency mappings are your data.
We use this data to:
- Provide you with personalized roadmaps and recommendations
- Power AI features like dependency mapping and Fog of Focus
- Enable cross-device sync and offline functionality
We do not use your personal journey data to train our AI models or for any other purposes
without your explicit consent. You maintain full ownership and control of your data.
How We Use Your Information
We use the information we collect to:
- Deliver and maintain Whysual services
- Generate personalized dependency mappings and roadmaps
- Provide Fog of Focus filtering based on your priorities
- Process AI credit transactions
- Send important updates, technical notices, and security alerts
- Respond to your support inquiries and feedback
- Monitor app performance and fix bugs
- Improve and develop new features
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell your personal information. We may share your information in these circumstances:
- Team collaboration: If you use Team features, your goals and roadmaps are shared with team members you invite
- With your consent: When you explicitly authorize us to share information
- Service providers: With vendors who process payments, host our servers, and provide analytics
- Legal requirements: When required by law, court order, or to protect our rights
- Business transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement industry-standard security measures to protect your information:
- Encryption in transit (TLS 1.3)
- Secure authentication and session management
- Regular security audits and vulnerability assessments
- Access controls and role-based permissions
- Secure handling of payment information through PCI-compliant providers
Data Retention
We retain your information for as long as your account is active or as needed to provide
services. When you delete your account, we will delete your personal information and journey
data within 30 days, except where we're required to retain it for legal or business purposes.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information and journey data
- Correction: Update or correct your account information
- Deletion: Request deletion of your account and all associated data
- Export: Request your data in a portable, machine-readable format
- Opt-out: Disable analytics or promotional communications
To exercise these rights, contact us at support@whysual.com
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and session information
- Understand how you use our website and services
- Improve your user experience
You can control cookies through your browser settings. Note that disabling cookies may
affect the functionality of certain features.
Third-Party Services
Whysual uses third-party services for analytics, crash reporting, and payment processing.
These services have their own privacy policies. We recommend reviewing their policies:
- Google Play Store and Apple App Store
- Third-party payment processors
- Analytics and crash reporting services
International Data Transfers
Your information may be transferred to and processed in countries other than your own.
We ensure appropriate safeguards are in place for data protection.
Children's Privacy
Whysual is not directed to children under 13 (or under 16 in the EEA). We do not knowingly
collect personal information from children under these ages. If you believe we have collected
information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices,
technology, legal requirements, or other factors. We will notify you of material changes by
email or by posting the updated policy on our website. Your continued use of Whysual after
changes constitute acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: support@whysual.com
- Website: whysual.com
Additional Information for Regional Users
GDPR (European Users): If you're in the European Union, you have additional
rights under the GDPR, including the right to object to processing and to lodge a complaint
with your local data protection authority.
CCPA (California Users): If you're in California, you have rights under the
California Consumer Privacy Act, including the right to know, delete, and opt-out of the sale
of personal information.