Terms of Service

Welcome to Whysual. By accessing or using our services, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

1. Acceptance of Terms

By accessing or using Whysual's mobile application, website, or related services (collectively, the "Services"), you agree to be bound by these Terms and our Privacy Policy. If you don't agree to these Terms, you may not use our Services.

2. Description of Services

Whysual provides an AI-powered execution layer for goal management and project execution, including but not limited to:

Dynamic dependency mapping for goals and tasks
Fog of Focus filtering and prioritization
Reality-sync verification and plan adjustment
AI credit-based features and task execution
Mobile application (Android/iOS) and web platform
Cross-device synchronization and offline functionality
Team collaboration and shared blueprints

3. Account Registration

To use our Services, you must:

Be at least 13 years old (or the age of digital consent in your jurisdiction)
Provide accurate and complete registration information
Maintain the security of your account credentials
Notify us immediately of any unauthorized access
Use the Services for legitimate goal management and execution purposes

You are responsible for all activities that occur under your account.

4. Acceptable Use Policy

You agree NOT to use our Services to:

Violate any applicable laws or regulations
Infringe on intellectual property rights
Generate harmful, illegal, or offensive content
Attempt to reverse engineer or extract our AI models
Exceed rate limits or abuse the application
Impersonate others or provide false information
Distribute malware or engage in phishing
Scrape or harvest data without permission
Use the Services for surveillance or tracking without consent
Share your AI credits or account access with others

Prohibited Content:

You may not use our Services to create goals or tasks that:

Promote violence, hatred, or discrimination
Facilitate illegal activities
Spread misinformation
Harass or threaten individuals
Violate privacy or confidentiality

5. Billing and Payment

Free Tier (€0/forever):

3 active journeys
50 AI credits per month
Basic roadmap templates
Earn credits through reward ads
May be modified or discontinued at any time
No service level agreement (SLA)

Pro Plan (€12/month):

Unlimited journeys
1,500 AI credits per month
Premium features (Reality-sync, Fog of Focus, Media verification)
Priority support
Billed monthly or annually as selected
Payments are non-refundable except as required by law

Team Plan (€25/seat/month):

Unlimited journeys per member
3,000 AI credits per seat per month
Team collaboration for up to 30 people
Shared blueprint libraries
Custom integrations available
Dedicated support
Centralized billing

General Billing Terms:

You authorize automatic billing to your payment method
Prices may change with 30 days' notice
Failure to pay may result in service suspension
Unused AI credits do not carry over between months
Free tier users can upgrade anytime

6. Intellectual Property

Your Content (Goals, Tasks, Journeys):

You retain all rights to your goals, tasks, journeys, and journey data
You grant us a limited license to process your data to provide Services
We do not use your personal journey data for training our AI models
You may export or delete your data at any time
For Team plans, shared data is accessible to authorized team members only

Our IP:

Whysual retains all rights to our AI technology, algorithms, and platform
Our branding, logos, and trademarks remain our exclusive property
You may not reverse engineer or extract our AI models
You may not use our IP without explicit written permission

7. Service Level and Support

Service Availability:

Free tier: No uptime guarantee
Pro tier: Best-effort support
Team tier: Priority support and higher reliability

Support:

Free: Community support via email
Pro: Email support (24-hour response time)
Team: Priority support (12-hour response time)

8. Offline Functionality and Sync

Whysual is designed with offline-first functionality:

Core execution features work offline and sync when connected
AI-powered features (dependency mapping, Fog of Focus) require internet connection
We are not responsible for data loss due to device storage issues
Regular backups are recommended for important journeys

9. Data and Privacy

Your use of our Services is also governed by our Privacy Policy. Key points:

We do not use your journey data to train our AI models
You can delete your account and all associated data at any time
We implement industry-standard security measures
We comply with GDPR, CCPA, and other data protection laws
Team data is only shared with authorized team members

10. Termination

By You:

You may terminate your account at any time through your account settings or by contacting support. Paid subscriptions will continue until the end of the billing period unless canceled before renewal. All journey data will be deleted 30 days after account termination.

By Us:

We may suspend or terminate your access if you:

Violate these Terms
Engage in fraudulent activity or abuse
Fail to pay amounts owed
Create risk or legal exposure for us
Violate the Acceptable Use Policy

We will provide notice when reasonably possible.

11. Disclaimers

The Services are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including:

Merchantability and fitness for a particular purpose
Accuracy, reliability, or completeness of AI-generated roadmaps
Uninterrupted or error-free operation
Security or freedom from viruses
That features will always work as expected

AI-generated dependency mappings and recommendations may contain errors or biases. You are responsible for reviewing and validating all suggestions before acting on them.

12. Limitation of Liability

To the maximum extent permitted by law, Whysual shall not be liable for:

Indirect, incidental, or consequential damages
Loss of data, journeys, or business opportunities
Damages exceeding amounts paid to us in the past 12 months
Service interruptions or unplanned downtime

13. Indemnification

You agree to indemnify and hold Whysual harmless from any claims, damages, or expenses (including legal fees) arising from:

Your use of the Services
Your violation of these Terms
Your violation of any rights of another party
Content you create or journeys you define using our Services
Your use of journeys or data shared by team members

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through the Services. Continued use after changes constitutes acceptance. If you don't agree to changes, you must stop using the Services and can request account deletion.

15. Governing Law

These Terms are governed by applicable international law and the laws of the jurisdiction where Whysual is registered. Any disputes will be handled through binding arbitration or, if required by local law, in local courts.

16. Dispute Resolution

Informal Resolution:

Before filing any claim, you agree to contact us at support@whysual.com to attempt to resolve the dispute informally.

Arbitration:

For disputes that cannot be resolved informally, you agree to binding arbitration. You waive your right to a jury trial and class actions.

17. General Provisions

Entire Agreement: These Terms constitute the entire agreement between you and Whysual
Severability: If any provision is found unenforceable, the rest remains in effect
Assignment: You may not assign these Terms; we may assign them without restriction
No Waiver: Our failure to enforce a right doesn't waive that right
Force Majeure: We're not liable for delays due to circumstances beyond our control

18. Contact Information

For questions about these Terms, contact us:

Email: support@whysual.com
Website: whysual.com

By using Whysual's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.