Manage Your Whysual Data

Whysual gives you control over your personal data. You can request to delete specific data without closing your account. This page explains your options and how to manage your data.

Request Data Deletion

In the Whysual App:

1. Open the Whysual app on your mobile device (Android or iOS)
2. Go to your account settings or profile menu
3. Look for "Privacy & Security" or "Data Management" section
4. Select "Request Data Deletion" or "Manage My Data"
5. Choose which data you want to delete:
   • All journeys and tasks
   • Specific journeys
   • All historical data
   • Custom data selection
6. Confirm your request and we'll process it within 7 days

Via Email:

1. Send an email to support@whysual.com
2. Include the subject line: "Data Deletion Request"
3. Provide your account email address
4. Specify which data you want deleted:
   • "Delete all journeys and tasks"
   • "Delete journeys from [date range]"
   • "Delete specific journey: [journey name]"
   • "Delete historical records (older than 1 year)"
5. We will respond within 7 business days with confirmation

Via Web Account:

If you have a web account, you can access data management directly:

1. Log in to your Whysual web account
2. Navigate to Settings → Data Management
3. Select the data you wish to delete
4. Follow the confirmation steps
5. Your data will be deleted within 48 hours

Types of Data You Can Delete

Deletable Data:

• Journeys and Goals: All your active or archived journeys
• Tasks and Subtasks: Individual tasks or entire task lists
• Journey History: Historical snapshots and previous versions
• Completed Tasks: Records of finished tasks
• Comments and Notes: All notes and annotations on journeys
• Collaboration History: Shared journey edit histories
• Personal Preferences: UI customizations and settings (optional)
• Sync Data: Cross-device sync records and offline backups
• Support Tickets: Communications with support team

Data Not Deleted:

• Your account profile (email, username, account status)
• Billing and payment history (required for financial compliance)
• AI credit transaction logs (required by regulations)
• Device authentication tokens (needed for account security)
• Legal and compliance records (if applicable)
• Anonymized usage analytics (cannot identify you)

Data Retention After Deletion

Immediate Deletion (Your Request Date):

When you request data deletion, the following happens:

• Data is marked for deletion in your active account
• You can no longer view the deleted journeys or tasks
• The data is removed from your app or web interface
• Your account remains fully active for new journeys

Backend Deletion Timeline:

Timeline	Action
24 hours	Data removed from active database
7 days	Deleted from all server caches
30 days	Removed from all backup systems
After 30 days	Permanently unrecoverable

Data We Keep:

The following data is retained according to legal requirements:

• Billing Records: 7 years (tax and accounting compliance)
• Payment Transactions: 7 years (financial regulations)
• Legal Records: 10 years (dispute resolution and legal protection)
• Anonymized Analytics: Indefinite (cannot identify you)

Special Cases

Shared Journeys (Team Data):

If you have shared journeys with team members:

• You can only delete journeys you own
• Shared journeys can only be deleted by the account owner
• Team members will receive a notification when shared journeys are deleted
• Historical edits you made to shared journeys will be removed

Archived Journeys:

Archived journeys can be deleted using the same process. You can:

• Delete specific archived journeys
• Delete all archived journeys older than a certain date
• Restore archived journeys before deletion (within 30 days)

AI Credit History:

You cannot delete your AI credit transaction history as it's required for:

• Billing accuracy and dispute resolution
• Tax and accounting compliance
• Regulatory compliance

Differences Between Data Deletion and Account Deletion

Aspect	Data Deletion	Account Deletion
Account Status	Account stays active	Account is closed
Login Access	You can still log in	Cannot log in
Create New Data	Yes, immediately	No, need to re-register
Recovery	30-day recovery window	No recovery possible
Billing Kept	Yes (for 7 years)	Yes (for 7 years)

Important Information

Recovery Period:

After requesting data deletion, you have a 30-day recovery window during which you can contact us to restore your data. After 30 days, permanent deletion is complete and irreversible.

Verification:

For security reasons, you may be asked to verify your identity when requesting data deletion. We'll send a verification email to your registered email address.

Processing Time:

Data deletion requests are processed within 7 business days. You'll receive email confirmations:

• Confirmation that we received your request
• Confirmation when deletion is initiated
• Final confirmation when deletion is complete

What You Should Do First:

• Export or backup any important journeys before deletion
• Inform team members if deleting shared journeys
• Use remaining AI credits before deleting transaction history request
• Review what will be deleted before confirming the request

Contact Us About Your Data

For questions about data management, privacy, or to request specific data handling:

• Email: support@whysual.com
• Response Time: Within 7 business days
• Data Access Request: Ask for a copy of all data we hold about you

Your Data Rights

You have the right to:

• Access a copy of your personal data
• Delete specific journeys or all journeys
• Request a data export in a portable format
• Correct inaccurate information
• Know what data we store about you
• Understand how your data is used
• Object to certain data processing
• Delete your entire account and all data

For complete information about your data rights and privacy practices, please read our Privacy Policy.